Shipping, Delivery & Duties Policy

DOMESTIC SHIPPING

At PEAR BEAR, we are committed to ensuring the timely delivery of our products to our customers. It is imperative for users to thoroughly review and comprehend the terms outlined in this Delivery Policy. Acceptance of the Terms of Use and the Shipping and Delivery Policy is a prerequisite for utilizing the Platforms. If you do not concur, it is recommended that you refrain from using the Platforms. It is understood that the terms specified in this Shipping and Delivery Policy must be accepted without any alterations, and therefore, you are acknowledging your agreement to be bound by the aforementioned terms.

 

  1. Get ready to receive your order! We assure that all items will be dispatched within 7 working days of placing your order. Our warehouse in Jaipur will ensure that your shipment reaches the specified address. Partnering with trusted courier services such as Delhivery, FedEx, Blue Dart, DTDC, and DHL, we are committed to delivering your product across India. Rest assured, you will receive all the relevant delivery details once your purchase is transferred to our trusted delivery partners by PEAR BEAR.
  2. Upon confirmation of your order, you will promptly receive a delivery date via email. To ensure a smooth delivery process, please remember to provide your complete street address and pin code details when placing your order. Thank you!
  3. Our orders are processed on weekdays, from Monday to Saturday, excluding national or declared holidays. Our orders are processed on weekdays, from Monday to Saturday, excluding national or declared holidays.
  4. Please note that when you book multiple products and services in one transaction, we will do our best to consolidate shipments for your convenience. While this may not always be possible, please understand that we are committed to shipping to only one address per order. Therefore, if you place an order for multiple items to be shipped to different addresses, each address will be treated as a separate order. Thank you for your understanding.
  5. At this time, we are unable to deliver goods to Post Office Box addresses. We cannot take responsibility for non-delivery if the shipment is directed to a P.O. Box instead of the customer's address. Thank you for your understanding.
  6. Upon confirmation, feel free to make any necessary changes or address updates to your order within 24 hours of placing it. If you have any concerns or questions, please don't hesitate to contact us at orders@pearbear.in.
  7. To ensure prompt delivery, our courier partners will make two (2) delivery attempts to the address provided by the user or customer during order placement. In the event of non-delivery, our courier partners will promptly notify us.
  8. "We are committed to keeping all products on our website in stock. If a product you've ordered is out of stock or delayed, we will promptly contact you within 2 working days using your registered mobile number or email address."
  9. Upon confirmation of your order, we will provide you with a tracking number via both Email and SMS. You can conveniently monitor the status of your orders through the Online Tracking Facility available on the respective partner’s website, Or such other courier service as may be applicable from time to time. You can also mail us at orders@pearbear.inwith your order details in case of further queries or concerns.
  10. If you come across a package that's been tampered with, damaged, or opened, please refuse to accept it. Take a photo and promptly reach out to our dedicated customer care team at +919928127005 or email us at info@pearbear.in. We're committed to supporting you through every part of the process!

 

INTERNATIONAL SHIPPING

PEAR BEAR offers worldwide shipping. Our international delivery partners include DHL, FedEx, and other esteemed carriers. All products originate from our warehouse in Jaipur, India, and are dispatched accordingly. Variations in shipping and delivery times may arise based on the operating hours of the destination country and the regulations of our courier partners.

  1. Get ready to receive your order! We assure you that all items will be dispatched within 7 working days of placing your order. Our warehouse in Jaipur will ensure that your shipment reaches the specified address within 10 working days. Rest assured, you will receive all the relevant delivery details once your purchase is transferred to our trusted delivery partners by PEAR BEAR.
  2. Upon confirmation of your order, you will promptly receive a delivery date via email. To ensure a smooth delivery process, please remember to provide your complete street address and pin code details when placing your order. Thank you!
  3. Our orders are processed on weekdays, from Monday to Saturday, excluding national or declared holidays.
  4. Please note that when you book multiple products and services in one transaction, we will do our best to consolidate shipments for your convenience. While this may not always be possible, please understand that we are committed to shipping to only one address per order. Therefore, if you place an order for multiple items to be shipped to different addresses, each address will be treated as a separate order. Thank you for your understanding.
  5. At this time, we are unable to deliver goods to Post Office Box addresses. We cannot take responsibility for non-delivery if the shipment is directed to a P.O. Box instead of the customer's address. Thank you for your understanding.
  6. Upon confirmation, feel free to make any necessary changes or address updates to your order within 24 hours of placing it. If you have any concerns or questions, please don't hesitate to contact us at orders@pearbear.in.
  7. "We are committed to keeping all products on our website in stock. If a product you've ordered is out of stock or delayed, we will promptly contact you within 2 working days using your registered mobile number or email address."
  8. Upon confirmation of your order, we will provide you with a tracking number via both Email and SMS. You can conveniently monitor the status of your orders through the Online Tracking Facility available on the respective partner’s website, Or such other courier service as may be applicable from time to time. You can also mail us at orders@pearbear.inwith your order details in case of further queries or concerns.
  9. If you come across a package that's been tampered with, damaged, or opened, please refuse to accept it. Take a photo and promptly reach out to our dedicated customer care team at +919928127005 or email us at info@pearbear.in. We're committed to supporting you through every part of the process!

 

TAXES & DUTIES 

For International orders delivered outside of India

Customers are responsible for any customs charges, taxes, or additional duties that may apply for orders outside India. Our prices do not include any import duties or sales tax for orders outside India.

  • As the recipient of the order, the customer must pay any necessary fees to release your order from your country's customs authorities. Pear Bear has no control over these charges and cannot predict what they may be.

 

  • Customs policies vary widely from country to country, so it's best to contact the local customs office or their website for further information.

 

  • When you order from www.pearbear.in, you are considered the importer on record and must comply with all laws and regulations of the country in which you are ordering the goods.