Privacy policy
Privacy Policy
Introduction
At Pear Bear, your privacy, trust, and security are extremely important to us. We are committed to protecting the personal information you share with us and ensuring that it is handled responsibly, securely, and in accordance with applicable laws.
This Privacy Policy explains how Pear Bear, owned and operated by Hridhansh Fashion, part of NHG Group Co., collects, uses, stores, and protects your information when you visit or make a purchase through www.pearbear.in.
By using our website, you consent to the practices described in this Privacy Policy.
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Information We Collect
Personal Information
When you place an order, create an account, subscribe to our newsletter, contact us, or interact with our website, we may collect:
• Full Name
• Billing Address
• Shipping Address
• Email Address
• Mobile Number
• Order Information
• Payment Transaction Reference Information
• Communication Preferences
This information is collected solely to process orders, provide customer support, improve our services, and communicate relevant updates.
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Order & Communication Updates
By placing an order with Pear Bear, you consent to receive transactional communications related to your purchase through:
• Email
• SMS
• WhatsApp
• Phone Calls (where necessary)
These communications may include:
• Order Confirmations
• Payment Confirmations
• Shipping Updates
• Delivery Notifications
• Customer Service Communications
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Newsletter & Marketing Communications
Customers who subscribe to our newsletter or marketing communications may receive updates regarding:
• New Collections
• Product Launches
• Exclusive Offers
• Brand News
• Promotional Campaigns
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.
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Information We Do Not Collect
For your security, Pear Bear does not store, process, or retain your credit card details, debit card details, UPI PINs, CVV numbers, net banking credentials, or other sensitive payment information.
All payments are processed through authorised and secure third-party payment gateways.
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Anonymous & Technical Information
When you visit our website, certain non-personally identifiable information may be collected automatically, including:
• Browser Type
• Device Information
• IP Address
• Operating System
• Website Usage Behaviour
• Referral URLs
• Geographic Region (Approximate)
This information is used to improve website performance, user experience, analytics, security, and marketing effectiveness.
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Cookies & Tracking Technologies
Pear Bear uses cookies and similar technologies to improve your browsing experience and website functionality.
Cookies may be used to:
• Maintain Shopping Cart Functionality
• Remember User Preferences
• Improve Website Performance
• Analyse Visitor Behaviour
• Personalise Content and Advertising
• Measure Marketing Performance
These technologies do not provide us with access to personal financial information.
Most browsers allow users to disable cookies; however, certain website features may not function properly if cookies are disabled.
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Advertising & Analytics
Pear Bear may use trusted third-party tools and services, including but not limited to:
• Meta (Facebook & Instagram)
• Google Analytics
• Google Ads
• Shopify Applications
• WhatsApp Business Services
These services may use cookies, pixels, tags, and similar technologies to help us:
• Understand Customer Behaviour
• Measure Advertising Effectiveness
• Improve Website Performance
• Deliver Relevant Advertisements
• Optimise Customer Experience
Information collected through these technologies is generally aggregated and used for analytical, operational, and marketing purposes.
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Information Sharing
Pear Bear does not sell, rent, trade, or distribute customer information to third parties for commercial gain.
We may share limited information only with trusted service providers where necessary to:
• Process Payments
• Deliver Orders
• Provide Customer Support
• Conduct Website Analytics
• Facilitate Marketing Communications
• Comply With Legal Requirements
Such service providers are required to maintain appropriate confidentiality and security standards.
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Data Security
We implement industry-standard physical, technical, and administrative safeguards to protect your personal information.
Security measures include:
• SSL (Secure Socket Layer) Encryption
• Secure Payment Processing
• Restricted Access to Sensitive Information
• Regular Security Monitoring
While we take reasonable precautions to protect your information, no internet transmission or electronic storage method can guarantee absolute security.
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Fraud Prevention
Pear Bear reserves the right to investigate, suspend, cancel, refuse, or restrict any order, account, transaction, promotional participation, Credit Note usage, or programme participation where fraud, abuse, suspicious activity, misuse, chargeback abuse, policy violations, or unlawful conduct is suspected.
Pear Bear may request additional verification documents or information before processing certain orders.
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Data Retention
We may retain customer information for as long as necessary to:
• Fulfil Orders
• Provide Customer Support
• Comply With Legal Obligations
• Resolve Disputes
• Enforce Agreements
• Prevent Fraud
• Improve Customer Experience
Information that is no longer required may be securely deleted, anonymised, or archived in accordance with applicable requirements.
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Children’s Privacy
Pear Bear designs products for children; however, this website is intended for use by parents, guardians, and adults.
We do not knowingly collect personal information directly from children.
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Third-Party Websites
Our website may contain links to external websites.
Pear Bear is not responsible for the privacy practices, content, policies, security, or services of third-party websites. Users are encouraged to review the privacy policies of any external websites they visit.
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The Pear Bear Promise™️
The Pear Bear Promise™️ represents our commitment to creating beautiful garments with lasting value.
Participation in The Pear Bear Promise™️ and any associated programmes may require the collection, verification, storage, and processing of customer, order, product, redemption, and transaction-related information.
By participating in such programmes, customers consent to the use of relevant information for programme administration, verification, fraud prevention, customer support, and operational purposes.
Programme terms, conditions, and eligibility requirements may be updated separately from this Privacy Policy.
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Limitation of Liability
To the maximum extent permitted by applicable law, Pear Bear and Hridhansh Fashion shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of this website, data transmission, third-party services, payment gateways, unauthorised access, technical failures, or circumstances beyond our reasonable control.
While we implement commercially reasonable safeguards to protect personal information, users acknowledge that no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
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Changes to This Privacy Policy
Pear Bear reserves the right to amend, modify, update, replace, or revise this Privacy Policy at any time without prior notice.
The latest version published on the website shall supersede all previous versions.
Continued use of the website following any updates constitutes acceptance of the revised Privacy Policy.
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Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Pear Bear
Owned and Operated by Hridhansh Fashion, part of NHG Group Co.
Email: info@pearbear.in
Customer Support Hours
Monday to Saturday: 10:00 AM – 5:00 PM IST
Closed on Sundays and Public Holidays.