Shipping policy

SHIPPING, DELIVERY & DUTIES POLICY

Welcome to www.pearbear.in, the official online store of Pear Bear, a premium children’s fashion brand owned and operated by Hridhansh Fashion (NHG Group Co.), Jaipur, Rajasthan, India.

At Pear Bear, we are committed to delivering every order with care, transparency, and efficiency. By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping, Delivery & Duties Policy, together with our Terms & Conditions, Privacy Policy, and Return, Exchange & Credit Note Policy.

DOMESTIC SHIPPING (INDIA)

Order Processing & Dispatch

All orders are generally processed and dispatched within 7 working days from the date of order confirmation.

Orders are processed from Monday to Saturday, excluding Sundays, public holidays, and officially declared non-working days.

During festive seasons, sale periods, product launches, customized orders, or unforeseen circumstances, dispatch timelines may be extended. Customers will be notified wherever reasonably possible.

Shipping Charges

Free shipping is available across India unless otherwise specified on the product page, during promotional campaigns, or at checkout.

Delivery Partners

Pear Bear partners with trusted logistics providers including Delhivery, Blue Dart, DTDC, FedEx, DHL, and other reputable courier services to facilitate deliveries across India.

The courier partner used for a shipment may vary depending on serviceability and operational requirements.

Delivery Timelines

Estimated delivery timelines are provided for guidance only and should not be treated as guaranteed delivery commitments.

Actual delivery timelines may vary depending on:

•⁠  ⁠Delivery location

•⁠  ⁠Courier partner operations

•⁠  ⁠Weather conditions

•⁠  ⁠Public holidays

•⁠  ⁠Government restrictions

•⁠  ⁠Transportation disruptions

•⁠  ⁠Force majeure events

Pear Bear shall not be liable for delays caused by factors beyond its reasonable control.

Order Tracking

Once your order has been dispatched, tracking details will be shared via email, SMS, WhatsApp, or any other available communication method.

Customers may track their shipment directly through the respective courier partner’s tracking platform.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information, including recipient name, delivery address, postal code, mobile number, and email address.

Pear Bear shall not be responsible for delays, failed deliveries, losses, or additional charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Address Changes

Address modification requests may be accepted within 24 hours of placing the order.

Once an order has been processed or dispatched, address changes may not be possible.

Multiple Delivery Addresses

Each order can be shipped to one delivery address only.

Orders intended for multiple recipients or locations must be placed separately.

Failed Deliveries

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to customer unavailability, incorrect address details, refusal to accept delivery, failure to respond to courier communications, or any customer-related reason, the shipment may be returned to Pear Bear.

Any re-shipping charges incurred for subsequent delivery attempts shall be borne by the customer.

Damaged, Opened or Tampered Packages

Customers are advised to inspect their package before accepting delivery.

If a shipment appears damaged, tampered with, opened, or compromised, customers should:

1.⁠ ⁠Refuse delivery.
2.⁠ ⁠Take clear photographs.
3.⁠ ⁠Contact Pear Bear immediately.

Email: info@pearbear.in

Failure to report such issues promptly may affect our ability to investigate courier-related claims.

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INTERNATIONAL SHIPPING

Worldwide Delivery

Pear Bear proudly ships worldwide through trusted international courier partners including DHL, FedEx, and other recognized global carriers.

All international orders are dispatched from Jaipur, Rajasthan, India.

Order Processing & Dispatch

International orders are generally dispatched within 7 working days from order confirmation.

International Shipping Charges

International shipping charges are calculated at checkout based on destination country, package weight, package dimensions, and courier service availability.

International Delivery Timelines

Delivery timelines vary depending on:

•⁠  ⁠Destination country

•⁠  ⁠Customs clearance procedures

•⁠  ⁠Import regulations

•⁠  ⁠Local courier operations

•⁠  ⁠Public holidays

•⁠  ⁠Government restrictions

•⁠  ⁠Other factors beyond our control

Any delivery timelines communicated are estimates only and do not constitute guaranteed delivery commitments.

Customs Delays

International shipments may be subject to customs inspections and clearance procedures.

Pear Bear has no control over customs processing times and shall not be responsible for delays arising from customs reviews, inspections, or governmental actions.

International Address Requirements

Customers are solely responsible for providing complete and accurate international shipping information.

Pear Bear shall not be liable for delays, failed deliveries, additional fees, or returned shipments resulting from inaccurate shipping information.

Undeliverable International Shipments

If an international shipment is returned due to incorrect address information, refusal to accept delivery, failure to pay customs duties or taxes, repeated failed delivery attempts, customer unavailability, or any customer-related reason, all return shipping, customs, handling, storage, re-shipping, and related charges shall be borne by the customer.

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TAXES, CUSTOMS DUTIES & IMPORT CHARGES

International Orders Delivered Outside India

Product prices displayed on www.pearbear.in do not include:

•⁠  ⁠Import duties

•⁠  ⁠Customs charges

•⁠  ⁠VAT

•⁠  ⁠GST

•⁠  ⁠Sales taxes

•⁠  ⁠Clearance fees

•⁠  ⁠Handling charges

•⁠  ⁠Any other government-imposed fees applicable in the destination country

The customer acts as the importer of record and is solely responsible for complying with all local laws, regulations, customs requirements, and payment obligations applicable in the destination country.

Pear Bear has no control over these charges and cannot estimate or guarantee their amount.

Failure to pay applicable duties, taxes, or import charges may result in shipment delays, abandonment, return of shipment, or non-delivery, for which Pear Bear shall not be liable.

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LIMITATION OF LIABILITY

Pear Bear shall not be liable for any delay, loss, damage, non-delivery, additional costs, or consequential losses arising from circumstances beyond its reasonable control, including but not limited to:

•⁠  ⁠Natural disasters

•⁠  ⁠Floods

•⁠  ⁠Earthquakes

•⁠  ⁠Extreme weather conditions

•⁠  ⁠Strikes or labour disruptions

•⁠  ⁠Government restrictions

•⁠  ⁠Customs actions

•⁠  ⁠Transportation failures

•⁠  ⁠Public emergencies

•⁠  ⁠Pandemics

•⁠  ⁠Force majeure events

Pear Bear’s responsibility shall be limited solely to the value of the order actually received by us.

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CUSTOMER SUPPORT

For any shipping-related assistance, please contact:

Email: info@pearbear.in

Support Hours:

Monday to Saturday

10:00 AM – 5:00 PM IST

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POLICY UPDATES

Pear Bear reserves the right to modify, amend, update, or replace this Shipping, Delivery & Duties Policy at any time without prior notice.

Any revisions shall become effective immediately upon publication on www.pearbear.in.